Frequently Asked Questions

You can check here your short questions and their answers as well most asked by our clients. We have answers all types of questions regarding custom boxes field. But if you still need more answers for your questions simply you can contact us and our expert agents are here for your complete assistance. Even you can send us an online email inquiry at Within short time you will receive your all answers of your questions.

We distribute the questions in 6 parts. Hope below you will find your all answers:

1- Difference Between All Types of Boxes

Q1: Can you offer Custom Box Styles?

Yes! We’ve a wonderful team of designers and experts behind us who can make almost anything out of corrugated. Simply fill out our quote request form and fix any files for your project. One among our reps will reach bent you to travel over any specifics we might have. Even you can visit our Box Styles page as well to get the idea of different box styles.

Q2: How can I know which kind of box strength I have to select? has simplified the box ordering process. By offering three grades of corrugated board, you can select the proper and right strength for your box application. If you still have questions, you can call us or send us an online email inquiry.

Q3: Can you offer Product sample before manufacturing?

Yes, we can. If you’re worried about your product not fitting within the box, we will channelise an unprinted sample of the box style and size you wish. All you pay may be a small fee of $7 + shipping. We’d hate for you to receive beautifully printed boxes to seek out it doesn’t suit your product!

Q4: How do I finalize that what size of box I need for my Product?

To finalize the box size you wish, measure your product and any packing you’ll be using left to right (L), front to back (W) and bottom to top (D). You can use these simple steps Add 1/8” – 1/4” to every of those dimensions of the product and to convey a bit flexibility.

Q5: Which material of box is safe for my food material?

Most of our clients belong to the catering and food/restaurant industry. Health and safety concerns regarding foods and custom printed boxes could be a factor that isn’t only important to clients but to us as well. This is the most important reason, we suggest that customers establish an indirect contact relationship when food is put inside our custom printed boxes. Edible items is placed in separate packaging so put into the custom printed boxes to make sure maximal health and safety guidelines are met in the least times.

Q6: How can I know that which material to order for my product?

Cardboard or paperboard: that’s the question. Cardboard (Corrugated) is sturdier than Paperboard and can hold more weight, while Paperboard (Folding Carton) is great for smaller sizes or lightweight products and allows for very clean print. Kraft board box can give your packaging a natural beauty which look precious. White on the opposite hand, allows for better printing with colors that pop.

Please note: we don’t recommend ordering a box to hold anything quite 50 lbs. without first consulting one among our experts.

Q7: Will my personal information be shared with the other Company?

No. We don’t sell or distribute any of our customer data. We only use your information to contact you with important updates specific to

2- Design

Q1: Can you offer me Graphic Design service?

Yes, our team of graphics experts is here to assist along with your design the maximum amount as possible. Contact us to work out how we will help.

Q2: Can I add print to within of my box?

Absolutely! To feature printing to the within of your box simply select the within of the box from the view toggle. Next add your designs to the within of your box.

Which printing method do you use?

We have a talented labor and highly advanced offset, digital and screen process available in-house.

Q3: How well will my Brand Logo print? Will it print pixelated?

Always upload and use the very best resolution images you’ll when designing. The upper the resolution, the crisper your art will appear! Every order will receive a final artwork proof which shows the ultimate layout and quality of your order. If your images don’t meet our recommended threshold of 200 DPI we are going to inform you before your order is printed and permit you replace the artwork. To induce the most effective quality printing take a look at our blog post for a few great tips.

Q4: Will my box match the color on my screen?

While we do our greatest to manage colors and color expectations, the colours you see on your screen can vary from the printed boxes you receive. This, in part, is because each monitor is calibrated differently, and therefore the color space used on a screen (RGB: Red, Green, Blue) is different than the one utilized in print (CMYK: Cyan, Magenta, Yellow, Black). Your proof will simulate the ultimate printed colors as close as possible. If you’ve got a selected color you would like please note this within the comments so we will help match it for you.

Q5: Will my colors match if I reorder the identical box again?

Yes! We all know how important brand consistency is, whether you’re an entrepreneur or established company. That’s why we ensure quality and colours are consistent each time you reorder.

Q6: I have PMS change my design. Are you able to match it?

If you’ve got a PMS color you’d prefer to print, please specify it within the notes section of your order. Only for your information that not all PMS (Pantone Matching System) colors are reproducible in process of inks. We are going to allow you to know if we aren’t able to match, but will come as close as we will for you.

Q7: Can I send you my completed design rather than using the designer?

You certainly can! Please take care to convert all colors to CMYK, outline all fonts, include the dieline on a separate layer and embed all high-resolution images (300 dpi or higher). Email your completed artwork to

Q8: Can i know the deadline to use the illustrator?

Yes, please contact us and that we are going to be happy to supply a 2D dieline for art placement together with instructions on a way to send us the finished art and place your order.

Q9: Do you have metallic inks?

For small volume of products production digital, metallic is currently not available. However, counting on your quantity, we may produce other cost effective offerings for you. Contact us for custom pricing.

Q10: The design of my box is most important to me. Am I able to get a sample to approve rather than an internet proof?

Our minimum order quantity is 1, so we recommend placing a tiny low order sooner than your larger one. That way, you’ll rest assured your boxes are exactly how you would like them.

Q11: Are your inks food safe?

The UV inks we use aren’t suitable to be utilized in primary food packaging (direct food contact). However, they’ll be used for secondary food packaging applications but only just in case of using an adequate primary food packaging material that is migration barrier.

3- UG Packaging Editors

Q1: Can I save a project and return later??

Yes, simply create a UG Packaging account and save your designs to your personal account no one able to check your design except yourself. Anytime you log in you’ll be ready to pull up your past saved designs.

Q2: What file formats am I able to upload within the 3D Editor?|

Our editor currently supports png, jpeg, tiff, jpg, psd, ai, pdf, eps and svg files.

 Q3: Can’t Open the Box Editor, it says I want a unique BROWSER?

UG Packaging uses new and glossy 3D modeling technology which won’t add older internet browsers. Our site is tested and works fine within the following browsers: Safari Mac 9.1+ Safari iOS 9.3+ Chrome 59+ Firefox(52+) Microsoft Edge UG Packaging editor is untested and/or won’t work on Opera, internet explorer and most versions of the Android Browser.

Q4: Why my project is not opening?

To prevent database conflicts, while a project is in your cart you cannot open and edit it. You’ll be able to either duplicate the project from the My Projects page, otherwise you can remove the project from your cart.

If you’re still having trouble please send us a message and that we will assist you.

4- Order and Pricing of your Boxes

Q1: Why my order is not processing?

The most common error when processing a payment is when the zip-code entered at checkout doesn’t match the zip-code. We recommend double-checking this information. If you still have issues, reach bent us via live chat,

Q2: Is there any minimum order quantity available?

To help ensure we stay faithful our policy of regulating and maintaining internal control to absolutely the better of our abilities, we do possess a minimum order quantity policy for all of our clients. This is true for both local and international buyers, giving us the power to supply you with even better product and repair with full guarantee of customer satisfaction. Our aim has always revolved around keeping your interests and desires as top priority and that’s exactly what we attempt to attain with every order and delivery involved.

Q3: How am I able to order Custom Boxes?

There’s no Big deal in customizing the entire box together with your own design file. We do have a design team available with us who can work efficiently to layout the artwork and may work on your design absolutely totally free and we will not cut any amount from your cost. Ordering custom printed boxes is simply one click distance now!

Q4: Which payment method do you accept?

We have different types of option for payment method which are given below. American Express, Maestro, Debit Visa, Union pay, JCB and MasterCard.

Q5: How do I confirm what would be finish product look alike?

Normally we work on digital proof with flat and 3d view for the approval so makes all clear what precisely the box will look alike after printing and assembling. Also for bulk orders we send a physical sample with small sampling fee to create sure everything should be printed as per customer requirements.

Q6: I made miscalculation, Am I able to change my order?

We get it, mistakes happen. You’ll be able to change your order any time before final approval by emailing Final step will happens once you confirm. Once Final Approval has been received, no other changes could also be made.

Q7: How do I cancel my order?

Orders may only be cancelled before Final Approval by contacting us at

Q8: My boxes came in damaged, how do I return this?

We are so sorry to listen to that!  While do our greatest to adequately package and protect your boxes for shipping, sometimes things happen beyond our control. Please contact us at and that we can help find and the best solution.

Q9: What is your return policy?

We want to confirm that you’re 100% pleased with your order and can do our greatest to assist ensure this happens. Thereupon in mind, because our packaging is completely custom we cannot offer returns with the exception of a misprint on our end. If you have got a priority associated with color please contact us before your final proof is approved or take a look at our color questions below.

Q10: Can you manufacture larger quantities than which you mentioned on your website?

Yes, we’ve got an enormous array of producing options. Simply contact us for custom pricing.

Q11: Do you manufacture all orders IN-House?

Most of our orders, small or large, are produced in-house at one amongst our state-of-the-art manufacturing facilities within us. Counting on your order size, we are equipped with Digital, Flexo and Litho capabilities to handle all of your packaging needs.

Q12: Am I able to get wholesale prices?

We have different programs for reseller’s graphic designers and whole sellers which include different special discounts.

5- Final Step Shipping

Q1: Can I ship to multiple locations?

Although it’s not automated at now, we are able to ship to multiple locations for you. Simply contact us sooner than placing your online order and that we are happy to figure together with your specific needs.

Q2: Is there any way to get fastest shipping?

Yes, we do offer rush service plan with 6 or 8 business days with atiny low fee.

Q3: What is the lead-time?

We will ship your order within 2-10 business days of ultimate art approval. Need faster turnaround? Give us a call once your order is placed and that we will help expedite your order.

Q4: Do you ship to PO boxes?

Yes, your package are shipped via USPS (United States Postal Service).

Q5: Do you ship internationally?

Yes, we offer shipping to locations outside of the United States.

6- Account Maintenance

Q1: How is my personal data protected?

UG Packaging takes security seriously. Your orders are processed through our third party MasterCard processor Braintree Payments. So as to guard you, we don’t store or keep MasterCard numbers in any of our systems. which means you’ll must re-enter your card whenever you order from us, but it also means your MasterCard info is safe, because we won’t keep it anywhere in our systems.

The sole personal data we persevere file is your name, email address, password and shipping address. Your password and mailing addresses are kept in an encrypted data store, using the RSA AES (Advanced Encryption Standard) encryption to stay your data private.